Water

Dear Harris County MUD #489 Resident,

On behalf of the Board of Directors of Harris County MUD #489, we are reaching out in advance to make you aware there will be a scheduled water outage due to installation of a new generator at Water Plant #2 on Saturday, May 8, 2021. It is required that all power to the Plant be shut off while work is performed thereby interrupting our ability to provide water. The water will be off approximately 6 hours with service being restored as soon as possible.

An additional planned outage will take place on Saturday, May 15, 2021 as the Water Plant will be transferred from a temporary to permanent power source. The water will be off approximately 6 hours with service being restored as soon as possible.

Please reach out to Inframark’s Customer Service at (281) 579-4500, should you have any questions or concerns.

Eye On Water Customer Handout (PDF)

Dear Harris County MUD No. 489 Customer,

The Harris County MUD No. 489 Board of Directors have approved for your water meter to be changed out to an Automated Meter Reading (AMR) water meter.  The AMR system allows residents the tools to see their daily use and set up parameters for alerts. Leaks can be detected early on, as opposed to waiting for resident to receive their bill with high usage.

Beginning March 2021, Inframark will convert Harris County MUD No. 489 meters to the AMR devices. The project will take place over the next 9 months and is projected to be complete by November 2021. We thank you for your patience and hope you enjoy the benefits of the new AMR meter.

Below are instructions on how to access this information:

1. Visit https://eyeonwater.com/signup on your computer using a supported web browser.
2. Enter your mailing address zip code: 77433
3. Enter your account number: 60489-4890XXXXXX (please enter using this format)
4. Enter your email address.
5. Create and confirm a password.
6. You will get a confirmation email from BEACON. You must verify your email address by clicking on this link. Once you do, you can sign in using your email and password.

If you have two account numbers with Harris County MUD No. 489 and would like to have one login for both accounts.  Please follow 1 to 6 instructions referenced above, for one of the accounts.  Once completed, please contact Mackenzie Osborne by email at mackenzie.osborne@inframark.com or by phone at 832-490-7912, to link the additional account to login on www.eyeonwater.com.

Please forward any questions or concerns to Mackenzie Osborne at mackenzie.osborne@inframark.com .

Sincerely,

Harris County MUD No. 489 Board of Directors

Phone App Instructions

1. Go to the App Store on your Android or iPhone and search for “eye on water”.
2. Download the free App to your iPhone or Android Phone.
3. Open the App.
4. Tap on the Register button.
5. Tap on “Enter your account information Manually”.
6. Enter your Zip Code.
7. Select your water provider.
8. Enter your Account ID.
9. Tap on the Next button.
10. Enter a valid e-mail address.
11. Create and confirm a password.
12. Verify that you have read the Terms of Service.
13. Tap on the Next button.
14. An email will be sent to the address you provided.
15. Click or tap on the link in the email to verify it is valid.
16. You can now sign in to your account.