Water Treatment Plant Update: Resolving Hydropneumatic Tank Issues in Bridgeland

Bridgeland Resident,

During the evening of Tuesday, November 14, 2023, Inframark responded to an alert at Water Treatment Plant No. 1 (WTP1) of Harris County Municipal District No. 418 (HCMUD418). The technician found a faulty level probe on Hydropnuematic tank No. 1 (HPT1). Hydropneumatic tanks are filled with 50% water and 50% air to act as a “shock absorber” and regulate system pressure. The level probe monitors the amount of water and air inside the tank, and the tank will fill with air or water depending on the volume.

The level probe for HPT1 is scheduled to be replaced today (November, 15, 2023). To resolve the issue yesterday, the plant operations were switched from HPT1 to HPT2. When demand was placed on HPT2, the tank became “waterlogged”. This occurs when the water-to-air ratio is not at the recommended split. The tank fills with water, which depletes the air blanket needed to absorb the shock of pressure and consequently creates a pressure spike.

Both aforementioned issues with the HPTs will be corrected today. In the meantime, the plant is being operated manually to control pressure levels. We appreciate your patience.

Should you have any questions or concerns, please contact Mackenzie Osborne directly via email at Mackenzie.osborne@inframark.com.

Thank you,

Harris County MUD No. 418
Harris County MUD No. 419
Harris County MUD No. 489

Update: Stage 1 Drought Restrictions Lifted for Bridgeland Community Following Successful Water Conservation Efforts

Stage 2 of the Drought Contingency Plan (“DCP”) for the Bridgeland community was rescinded on October 10, 2023, with Stage 1 continuing in effect. The target for Stage 1 was a 10% water usage reduction. We are happy to report that the target for Stage 1 has been achieved for 7 straight days. Therefore, Stage 1 of the DCP and related voluntary water use restrictions are rescinded.

We encourage residents to continue irrigating on alternate days (Even addresses Sunday, Tuesday, Thursday; Odd addresses Saturday, Monday Wednesday). For more information on how to program your sprinkler controller, please visit https://www.youtube.com/watch?v=oUoir-wk2Yc or your MUD District websites (Bridgeland Districts).

Please reach out to Inframark’s Customer Service department at (281) 579-4500 if you have any questions or concerns. The MUD Districts would like to thank residents for their cooperation.

Sincerely,

Harris County MUD No. 418
Harris County MUD No. 419
Harris County MUD No. 489
Harris County MUD No. 490
Harris County MUD No. 491
Harris County MUD No. 493

Bridgeland Community Achieves Stage 2 Drought Recovery Goals; Reverts to Stage 1 Voluntary Restrictions

Stage 2 of the Drought Contingency Plan (“DCP”) for the Bridgeland community was implemented on August 29, 2023. The target for Stage 2 was a 20% water usage reduction. We are happy to report that the target for Stage 2 has been achieved for 7 straight days. Therefore, Stage 2 of the DCP and related mandatory water use restrictions are rescinded.

Please be advised that, with the rescission of Stage 2, Stage 1 of the DCP goes back into effect. As a reminder, the target for Stage 1 is a 10% water usage reduction through voluntary means.

We encourage residents to continue irrigating on alternate days (Even addresses Sunday, Tuesday, Thursday; Odd addresses Saturday, Monday Wednesday). For more information on how to program your sprinkler controller, please visit https://www.youtube.com/watch?v=oUoir-wk2Yc or your MUD District websites (Bridgeland Districts).

Please reach out to Inframark’s Customer Service department at (281) 579-4500 if you have any questions or concerns. The MUD Districts would like to thank residents for their cooperation.

Sincerely,
Harris County MUD No. 418
Harris County MUD No. 419
Harris County MUD No. 489
Harris County MUD No. 490
Harris County MUD No. 491
Harris County MUD No. 493

Bridgeland Drought Contingency Stage 2 Notice

On July 20, 2023, Stage 1 of the Drought Contingency Plan (DCP) for the Bridgeland community was implemented. The target was to achieve a 10% reduction in water use through voluntary means. We thank the community for its participation and efforts. Unfortunately, the dry, hot weather has persisted.

Due to high demand on the regional water system serving the Bridgeland community, we are implementing Stage 2 of the DCP. The target of Stage 2 is to achieve a 20% reduction in water use, and participation by all customers within Bridgeland (residential and commercial) is mandatory.

Pertinent Stage 2 restrictions are summarized below, while the appendix to this letter contains more specification provisions included in the DCP. The complete DCP can be found on the MUD websites at www.bridgelanddistricts.org.

  • Limit irrigation of landscaped and other areas to the following days:
    • Sundays and Thursdays for Retail Water Customers with an Even-Numbered Address, and
    • Saturdays and Wednesdays for Retail Water Customers with an Odd-Numbered Address.
  • Limit irrigation of landscaped and other areas to between the hours of 8:00 p.m. on the designated watering day(s) and 6:00 a.m. on the following day(s).
  • Limit other non-essential uses per the appendix to this letter, including:
    • Decorative or recreational water usage (fountains, pools, etc.), and
    • Washing vehicles.

Please be advised, Stage 2 will go into effect Thursday, August 31, 2023. Failure to comply may result in surcharges.

Additional notification to residents will be distributed as and if Stage 2 of the DCP is rescinded or if conditions require implementing Stage 3 of the DCP. If you notice irrigation of road medians, parks, or other open spaces outside of the days/times referenced in this notice, please do not be alarmed. These areas are irrigated with water from a separate, non-potable water system that follows different drought management measures.

Please reach out to Inframark’s Customer Service department at (281) 579-4500 or visit your MUD website at www.bridgelanddistricts.org should you have any questions or concerns.

Sincerely,

Harris County MUD No. 418
Harris County MUD No. 419
Harris County MUD No. 489
Harris County MUD No. 490
Harris County MUD No. 491
Harris County MUD No. 493

Urgent Community Alert: Water Conservation Needed Due to Unexpected Power Outage at Treatment Plant #2

Dear Bridgeland MUD Resident,

On Tuesday, August 22, 2023, Water Treatment Plant #2 began experiencing power related issues due to a bird flying into the power line. The partial power failure has caused a reduction in groundwater production capacity and results in low water volume and pressure throughout the community.

We are currently working with Centerpoint to resolve the issue. While repairs are underway, we kindly ask the community to be mindful in conserving water. Water Treatment Plant #2 currently provides water to Harris County Municipal Utility District’s No. 419, 489, 490, 491, and 493. Please be advised, there are no health and safety concerns.

Additional notification will be provided as circumstances return to normal operations. Please reach out to Inframark’s Customer Service at (281) 579-4500, should you have any questions or concerns.

Sincerely,
Mackenzie Osborne
Account Manager

Bridgeland Drought Contingency Stage 1 Notice

Due to high demand of the regional water system serving the Bridgeland community, we are implementing Stage 1 Drought Contingency Plan (DCP) measures. Retail Water Customers are requested to take the following measures to reduce water demand.

  • Limit irrigation of landscaped and other areas to the following days:
    • Sundays and Thursdays for Retail Water Customers with an Even-Numbered Address, and
    • Saturdays and Wednesdays for Retail Water Customers with an Odd-Numbered Address.
  • Limit irrigation of landscaped and other areas to between the hours of 8:00 p.m. on the designated watering day(s) and 6:00 a.m. on the following day(s).
  • Practice water conservation and minimize or discontinue non-essential water uses.

Compliance with the above measures is voluntary under the current Stage 1 conditions. We hope that by following these measures, Stage 2 conditions may be avoided or delayed.

Additional notification to residents will be distributed as and if Stage 1 of the DCP is rescinded or if conditions require implementing mandatory measures under Stage 2 of the DCP.

If you notice irrigation of road medians, parks, or other open spaces outside of the days/times referenced in this notice, please do not be alarmed. These areas are irrigated with water from a separate, non-potable water system that follows different drought management measures.

Please reach out to Inframark’s Customer Service department at (281) 579-4500 or visit your MUD website at www.bridgelanddistricts.org should you have any questions or concerns.

Sincerely,
Harris County MUD No. 418
Harris County MUD No. 419
Harris County MUD No. 489
Harris County MUD No. 490
Harris County MUD No. 491
Harris County MUD No. 493

Hurricane Preparedness

Dear Bridgeland MUD Residents:

Please be advised, Texas Hurricane Season for 2023 will begin on June 1. We encourage residents to plan ahead to be safe in an emergency. Prepare now for the risks associated with storm weather and be ready to act when alerted by emergency officials.

Here are a few tips to help you prepare in the event of a hurricane:

  • Have an emergency plan and review with household members,
  • Stock up on supplies (water, batteries, first aid, nonperishables, etc.),
  • Bring items that can be easily picked up by wind indoors,
  • Close windows, doors, and hurricane shutters,
  • Fill vehicles and any additional cans with gas,
  • Pay attention to emergency broadcasts,
  • Have a plan for animals and plants; and
  • Move your vehicle to driveway or high ground.

In the event of an emergency, the best way to receive MUD related communications is through notifications distributed via HOA email & text alerts or visit your MUD website (www.bridgelanddistricts.org).

Sincerely,

Harris County MUD No. 489

Free Residential Document Shred Event

For: Bridgeland Residents

Sponsored by:

  • Harris County MUD No. 419
  • Harris County MUD No. 489
  • Harris County MUD No. 490
  • Republic Services

When: Saturday, May 13, 2023 – RAIN or SHINE

Time: 9 a.m. until Noon (or until the truck is full)

Location: Oak Meadow Park, 17330 House & Hahl Road, Cypress, Texas 77433

Instructions

The car line will be going one way. Pull your car into the line. Please no walk ups. When you reach the Shred-it Truck someone will take your boxes/bags of paper documents, place the documents into the bin, and will return the boxes and bags to you. The event will begin at 9 a.m. and run until Noon or until the truck is full. The Shred-it Truck has a maximum capacity of 7 tons.

Acceptable Items Include

  • All paper products such as notebook paper, magazines, tax documents, newspapers, paper folders, etc.
  • All metal you can easily bend with your fingers is acceptable (staples, paper clips, thin metal brads in paper folders)

Unacceptable Items Include

  • NO Three-ring binders or binder clips or large metal objects (these items are a fire hazard for the shredding machine)
  • NO Wet paper or plastics or pressurized containers
  • NO Hard drives, CDs or disks of any kind, video tapes/film reels or ink cartridges/toners
  • NO Cardboard boxes or cardboard tubes or other cardboard items
  • No Batteries or electrical items
  • No Syringes

Bridgeland Water Conversion

Dear MUD Residents:

As you may be aware, North Bridgeland Lake Parkway is undergoing construction to expand towards Highway 99. As the road develops to reach the highway, the main water lines must follow. The main water line expansion will also provide water to your neighboring District, Harris County MUD No. 490. In order to do so properly, the disinfectant Harris County MUD No. 418 uses in the distribution system will be converted in sections of Harris County MUD No. 419 and Harris County MUD No. 489. During this period, you may experience taste and odor changes associated with this type of disinfectant conversion.

Public water systems are required to properly disinfect their water and maintain an adequate disinfectant residual in the distribution system. Chloramine (Free Chlorine combined with Ammonia) and Free Chlorine are widely used as disinfectants because they persist for long periods, while also limiting the formation of disinfection by-product contaminants.

Please find details with dates and sections affected below. On Monday, February 13, 2023, the following Harris County MUD No. 419 sections will be converted from Chloramines to Free Chlorine:

  • Moonlit Haven
  • Brook Haven
  • Arbor Haven
  • Meadow Haven
  • Lake Haven
  • Pine Haven

On Tuesday, February 14, 2023, the following Harris County MUD No. 489 will be converted from Free Chlorine to Chloramines:

  • Seminole Canyon

*Note: Harris County MUD No. 489 Seminole Canyon customers please be advised, the change to chloramines can cause problems to persons dependent on dialysis machines. A condition known as hemolytic anemia can occur if the disinfectant is not completely removed from the water that is used for the dialysate. Consequently, the pretreatment scheme used for the dialysis units must include some means, such as a charcoal filter, for removing the chloramine prior to this date. Medical facilities should also determine if additional precautions are required for other medical equipment.

In addition, chloraminated water may be toxic to fish. If you have a fish tank, please make sure that the chemicals or filters that you are using are designed for use in water that has been treated with chloramines. You may also need to change the type of filter that you use for the fish tank.

Please see attached map outlined in green and blue.

Please reach out to Inframark’s Customer Service at (281) 579-4500, should you have any questions or concerns.

Sincerely,

Mackenzie Osborne
Account Manager