Drought Contingency Plan (DCP) – Stage 1

Dear Bridgeland Resident,

Due to high demand on the potable water system, Harris County Municipal Utility District No. 489 (HC489) is implementing Stage 1 of its Drought Contingency Plan (DCP). This means that the irrigation of landscaped and other areas shall be voluntarily limited to:

  • Sundays and Thursdays for Retail Water Customers with an Even Numbered Address, and
  • Saturdays and Wednesdays for Retail Water Customers with an Odd Numbered Address.

Irrigation of landscaped areas is further voluntarily limited to between the hours of 8:00 p.m. on the designated watering day(s) and 6:00 a.m. on the following day(s). Retail Water Customers are requested to practice water conservation and to minimize or discontinue Non-essential Water Uses.

Once Bridgeland is no longer in a drought contingency situation, HC489 will send out additional notification to residents. Please reach out to Inframark’s Customer Service department at (281) 579-4500, should you have any questions or concerns.

Planned Water Outage Saturday, May 15th

Dear Bridgeland Residents,

As a reminder, there is a planned outage on Saturday, May 15, 2021. The water will be off, planned for a 6-hour window between 9 am and 3 pm. We will restore service as soon as the upgrades are complete.

On behalf of the Board of Directors of Harris County MUD #419, we are sharing the key determining factors behind the schedule for this planned water outage.

  1. The service outage heavily effects Harris County MUD 489, which provides water to schools in the community. This limits our scheduling window, as a planned outage cannot occur while students are in session.
  2. This project specifically involves hazardous electrical wiring. To protect the safety of our employees, the work is best performed during daylight hours.

Please reach out to Inframark’s Customer Service at (281) 579-4500, should you have any questions or concerns.

Bridgeland Planned Outages

Dear Harris County MUD #489 Resident,

On behalf of the Board of Directors of Harris County MUD #489, we are reaching out in advance to make you aware there will be a scheduled water outage due to installation of a new generator at Water Plant #2 on Saturday, May 8, 2021. It is required that all power to the Plant be shut off while work is performed thereby interrupting our ability to provide water. The water will be off approximately 6 hours with service being restored as soon as possible.

An additional planned outage will take place on Saturday, May 15, 2021 as the Water Plant will be transferred from a temporary to permanent power source. The water will be off approximately 6 hours with service being restored as soon as possible.

Please reach out to Inframark’s Customer Service at (281) 579-4500, should you have any questions or concerns.

Hydrant Repair – SERVICES RESTORED

UPDATE: SERVICES RESTORED

Tomorrow, there will be a hydrant relocation repair at 21710 Tuckerton Road. Hydrant requires relocation as it will be in the way of a driveway at a future gas station. The job is scheduled from 8:00 a.m. to 5:00 p.m.

Streets that will be effected by service interruption include Honea Flat Court, Upper Canyon Court, and Lake Theo Court.

Free Document Shredding Event

Event Flyer (PDF)

For Who: Bridgeland Residents
Sponsored by: Harris County MUD No. 419, Harris County MUD No. 489, Republic Services

When: Saturday, March 20, 2021 – RAIN or SHINE
Time: 9 a.m. until Noon (or until the truck is full)
Location: Lakeland Activity Center
16902 Bridgeland Landing Drive, Cypress, Texas 77433 

Instructions: The car line will be going one way. Pull your car into the line. Please no walk ups. When you reach the Shred-it Truck someone will take your boxes/bags of paper documents, place the documents into the bin, and will return the boxes and bags to you. The event will begin at 9 a.m. and run until Noon or until the truck is full. The Shred-it Truck has a maximum capacity of 7 tons.

Acceptable Items Include:

  • All paper products such as notebook paper, magazines, tax documents, newspapers, paper folders, etc.
  • All metal you can easily bend with your fingers is acceptable (staples, paper clips, thin metal brads in paper folders)

Unacceptable Items Include:

  • NO Three-ring binders or binder clips or large metal objects (these items are a fire hazard for the shredding machine)
  • NO Wet paper or plastics or pressurized containers
  • NO Hard drives, CDs or disks of any kind, video tapes/film reels or ink cartridges/toners
  • NO Cardboard boxes or cardboard tubes or other cardboard items
  • No Batteries or electrical items
  • No Syringes

Leak Adjustment

Please be advised, the winter storm of February 2021 may have resulted in unexpected leaks at your home. To be considered for a leak adjustment, please reach out to Inframark’s customer service team at (281) 579-4500 or mudcustomerservice@inframark.com and provide the following for review:

  • Written leak adjustment request,
  • Pictures of the leak or damage; and
  • Copy of the repair invoice.

Automated Meter Reading

Eye On Water Customer Handout (PDF)

Dear Harris County MUD No. 489 Customer,

The Harris County MUD No. 489 Board of Directors have approved for your water meter to be changed out to an Automated Meter Reading (AMR) water meter.  The AMR system allows residents the tools to see their daily use and set up parameters for alerts. Leaks can be detected early on, as opposed to waiting for resident to receive their bill with high usage.

Beginning March 2021, Inframark will convert Harris County MUD No. 489 meters to the AMR devices. The project will take place over the next 9 months and is projected to be complete by November 2021. We thank you for your patience and hope you enjoy the benefits of the new AMR meter.

Below are instructions on how to access this information:

  1. Visit https://eyeonwater.com/signup on your computer using a supported web browser.
  2. Enter your mailing address zip code: 77433
  3. Enter your account number: 60489-4890XXXXXX (please enter using this format)
  4. Enter your email address.
  5. Create and confirm a password.
  6. You will get a confirmation email from BEACON. You must verify your email address by clicking on this link. Once you do, you can sign in using your email and password.

If you have two account numbers with Harris County MUD No. 489 and would like to have one login for both accounts.  Please follow 1 to 6 instructions referenced above, for one of the accounts.  Once completed, please contact Mackenzie Osborne by email at mackenzie.osborne@inframark.com or by phone at 832-490-7912, to link the additional account to login on www.eyeonwater.com.

Please forward any questions or concerns to Mackenzie Osborne at mackenzie.osborne@inframark.com .

Sincerely,

Harris County MUD No. 489 Board of Directors

Phone App Instructions

  1. Go to the App Store on your Android or iPhone and search for “eye on water”.
  2. Download the free App to your iPhone or Android Phone.
  3. Open the App.
  4. Tap on the Register button.
  5. Tap on “Enter your account information Manually”.
  6. Enter your Zip Code.
  7. Select your water provider.
  8. Enter your Account ID.
  9. Tap on the Next button.
  10. Enter a valid e-mail address.
  11. Create and confirm a password.
  12. Verify that you have read the Terms of Service.
  13. Tap on the Next button.
  14. An email will be sent to the address you provided.
  15. Click or tap on the link in the email to verify it is valid.
  16. You can now sign in to your account.

Friday Trash Collection

Bridgeland regular trash collection resumes tomorrow.

There will be NO bulk/heavy trash collection tomorrow. Please hold heavy trash to next week.

Thank you so much for your understanding and cooperation while we progress through this difficult week.